ITP CCCPCSM
Professional Cloud Service Manager

1000.00 €

3 giornate

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L’intervallo per il pranzo è previsto dalle 13.00 alle 14.00.
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Descrizione del corso

Questo corso è offerto da Pipeline in qualità di ITpreneurs Partner.

In un mondo IT sempre più interconnesso e complesso, l’IT management è sotto pressione perchè si adatti al continuo cambiamento e perchè vengano resi disponibili in modo agile nuovi servizi. Le organizzazioni stanno adottando nuove strategie che includono il cloud computing in modo da poter affrontare le nuove sfide. I professionisti del Service Management professionals sono chiamati ad aiutare le organizzazioni in questi nuovi scenari.

Questo corso mette in grado i partecipanti di progettare e distribuire i servizi cloud. L’approccio utilizzato è pratico in modo da comprendere come il cloud computing e i servizi cloud-based impattino nei processi operativi e come i processi esistenti possano essere migliorati.

Questo corso è inoltre propedeutico all’esame di certificazione professionale Professional Cloud Service Manager del Cloud Credential Council. Questa certificazione professionale è consigliata, riconosciuta e supportata da diversi vendor.

Durata del corso: 3 giorni



Contenuti del corso

MODULE 1: Course Introduction

MODULE 2: Cloud Service Management Fundamentals

  • 2.1 History of Cloud Computing
  • 2.2 Basics of Cloud Service Management
  • 2.3 Service Perspectives
  • 2.4 Relationship with IT Service Management (ITSM)
  • 2.5 Cloud Service and Support Models

MODULE 3: Cloud Service Management Roles

  • 3.1 Cloud Management Roles
  • 3.2 Service Management Roles
  • 3.3 Organizational Roles

MODULE 4: Cloud Service Strategy

  • 4.1 Cloud Strategy Fundamentals
  • 4.2 Key Drivers for Adoption
  • 4.3 Risk Management Overview

MODULE 5: Cloud Service Design, Deployment, and Migration

  • 5.1 Basics of Cloud Service Design
  • 5.2 Dealing with Legacy Systems, Services, and Applications
  • 5.3 Benchmarking of Cloud Services
  • 5.4 Cloud Service Capacity Planning
  • 5.5 Cloud Service Deployment and Migration
  • 5.6 Cloud Marketplace

MODULE 6: Cloud Service Management

  • 6.1 Cloud Service Management Perspective
  • 6.2 Cloud Service Level Management and Service Assurance
  • 6.3 DevOps in a hybrid IT and Cloud Computing Environment
  • 6.4 Managing Cloud Service Configurations
  • 6.5 Change Management for Cloud Computing Environments
  • 6.6 Reacting to Demand for Cloud Services

MODULE 7: Cloud Service Economics

  • 7.1 Pricing Models for Cloud Services
  • 7.2 Procurement of Cloud Based Services
  • 7.3 Cloud Service Charging
  • 7.4 Cloud Cost Models

MODULE 8: Cloud Service Governance

  • 8.1 Basic Governance Definitions
  • 8.2 Cloud Governance Framework
  • 8.3 Cloud Governance Considerations

MODULE 9: Showing the Value of Cloud Services

  • 9.1 Understanding the Value of Cloud Services
  • 9.2 Linking the Value of Cloud Services to Strategy
  • 9.3 Measuring the Value of Cloud Services

MODULE 10: Popular Service Management Frameworks

  • 10.1 Best-Practice Frameworks
  • 10.2 ISO Standards
  • 10.3 Governance Frameworks
  • 10.4 Cloud Standards

MODULE 11: Exam Preparation Guide

Partecipanti

Il corso si rivolge a:

  • IT Managers
  • Service Managers (con o senza un background ITIL)
  • Service Management Professionals
  • Cloud Strategy and Management Consultants
  • Service Architects, Technical Pre-Sales Consultants
  • IT Professionals

Prerequisiti

Per partecipare con profitto a questo corso non sono necessari prerequisiti.

E’ tuttavia raccomandato che i partecipanti:

Si troveranno senz’altro avvantaggiati nel’affrontare questo corso i partecipanti in possesso di un forte backgrond nell’ambito dell’IT Service Management, in possesso di certificazione ITIL o con forte esperienza nella applicazione pratica delle best practices ITIL.

Obiettivi

Al termine del corso gli allievi avranno una effettiva comprensione e saranno in grado di:

  • Recall cloud service management terminology, definitions, and concepts.
  • Explain basic terminology related to cloud service management.
  • Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
  • Identify and explain important roles involved in cloud service management.
  • Compare the relationship between cloud provider and cloud consumer.
  • Differentiate between potential risks and benefits of adopting a cloud strategy.
  • Produce an initial cloud adoption strategy.
  • Illustrate the benefits and drive the adoption of cloud-based services within an organization.
  • Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
  • Analyze the impact of demand and how to “right-size” cloud services at the design stage.
  • Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace.
  • Analyze effective demand management across cloud-based service models.
  • Illustrate the benefits, risks and issues of Dev-Ops within an IT organization.
  • Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
  • Outline the various pricing models for cloud services.
  • Examine the challenges with purchasing cloud-based services.
  • Diagram a hybrid IT cost model.
  • Discover key governance requirements of cloud service provision.
  • Model cloud service management principles into ICT operations and IT service management.
  • Demonstrate how to link cloud value back to IT strategy.
  • Name a number of popular and relevant IT frameworks and standards.
  • Predict the complexities involved in designing, deploying, and running cloud services.
  • Compare and contrast cloud service management with traditional IT service management in the existing IT organization.

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