MOC 10982
Supporting and Troubleshooting Windows 10

da
600.00 €

5 giornate

Quali sono gli orari dei corsi?
I corsi in aula fisica e virtuale si svolgono dalle 9:00 alle 17:00. Nei corsi di durata pari a 5 gg. l’ultimo giorno (venerdì) si termina alle 13:00. L’intervallo per il pranzo è previsto dalle 13.00 alle 14.00. I corsi E-learning non sono soggetti ad oriario

COD: N/A Categorie: , ,

Descrizione

Questo corso vuole trasmettere ai partecipanti le competenze necessarie a supportare pc e device Windows 10 e ad affrontare le relative problematiche di troubleshooting all’interno di un dominio Windows Server.

Contenuti del corso

Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

Troubleshooting Remote Computers

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Resolving Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution

Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Troubleshooting User Settings

  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings

Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess

Troubleshooting Resource Access Within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

Troubleshooting Resource Access for Non Domain Member Clients

  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications

Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates

Recovering Data and Operating System

  • File Recovery in Windows 10
  • Recovering an OS

Partecipanti

Il corso si rivolge a IT Professional che amministrano desktop, device, utenti e risorse in ambiente Windows 10.

Prerequisiti

  • esperienza nel supporto di infrastrutture IT;
  • buona conoscenza dei fondamenti di networking (TCP/IP, UDP, DNS);
  • buona conoscenza dei principi e fondamenti di Active Directory;
  • comprensione dei componenti di una infrastruttura PKI;
  • conoscenza basilare di Windows Server 2012 o 2016.

Obiettivi

Al termine del corso gli allievi saranno in grado di:

  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.
Cancella
Nominativi dei partecipanti: