Digital Transformation Strategies

Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.

Agile and DevOps Principles

Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.

Lean and Continuous Improvement

How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.

Automation

Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation

Digital Product Management

Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.

Service Resilience

Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.

Service Performance Metrics

Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.

Customer-Centric Approaches

Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.

Culture

Recognise the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.

• manager aziendali;
• responsabili di processi aziendali;
• consulenti IT;
• sviluppatori IT;
• gestione IT;
• personale di supporto IT;
• fornitori di servizi;
• system Integrator.

• definire i concetti relativi alla natura ad alta velocità dell’impresa digitale, compresa la domanda che pone all’IT;
• comprendere il ciclo di vita del prodotto digitale in termini di modello operativo ITIL;
• comprendere l’importanza dei principi guida ITIL e di altri concetti fondamentali per la fornitura di IT ad alta velocità;
• sapere come contribuire al raggiungimento del valore con i prodotti digitali.

Per partecipare con profitto al corso ITIL® 4 Specialist: High-Velocity IT un candidato deve aver superato l’esame di certificazione ITIL® 4 Foundation.

Lingua utilizzata nel corso: Inglese
Il materiale didattico è in lingua Inglese o Italiano a scelta dell’allievo
L’esame può essere sostenuto in Inglese o Italiano a scelta dell’allievo

Il corso ITIL® 4 Specialist: High-Velocity IT eLearning include:

• corso e-learning accessibile per 1 anno;
• documentazione didattica digitale;
• un voucher per l’iscrizone all’esame di certificazione.