Il corso ITIL® 4 Specialist: Collaborate, Assure and Improve eLearning è la proposta ufficiale Peoplecert per chi desidera studiare da solo, con i propri tempi e ritmi.
Il corso ITIL 4 Specialist Collaborate, Assure and Improve è un modulo combinato che copre i concetti chiave di 5 pratiche ITIL:
Il corso prepara i partecipanti all’esame di certificazione ITIL 4 Specialist Collaborate, Assure and Improve.
PIPELINE è accreditata come ATO Affiliate e eroga il corso in collaborazione con il Partner Green Mill Solutions, un ATO accreditato da PeopleCert.
ITIL® è un marchio registrato di PeopleCert Group il cui uso è consentito solamente previa autorizzazione di PeopleCert. Tutti i diritti riservati.
Key concepts
Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively.
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of the Plan, Implement, and Control practices in achieving strategic objectives.
Practice processes
Explore processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure coherent planning, effective implementation, and robust control mechanisms.
Roles and competencies
Focus on key roles within the Plan, Implement, and Control practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for planning, executing, and controlling IT service strategies.
Information and technology
See how Information and Technology can support and enable the Plan, Implement, and Control practices to deliver improvements, providing tools and systems for effective planning, implementation, and control.
Partners and suppliers
Explore the role of partners and suppliers in the Plan, Implement, and Control practices, understanding how to collaborate effectively to enhance strategy execution and governance.
The ITIL Capability model
Discover how the capability criteria support the practices’ capability development, ensuring alignment with industry best practices and organisational requirements for effective planning, implementation, and control.
Practice success
Learn strategies for succeeding with the Plan, Implement, and Control practices and understand how they are supported by the ITIL guiding principles, ensuring the establishment of effective IT service strategies and governance frameworks to achieve business goals.
Questo corso ITIL 4 Specialist: Plan, Implement and Control è pensato per:
Lo scopo del corso ITIL 4 Specialist Plan, Implement & Control è ottenere la comprensione e applicazione dei concetti chiave trattati nelle cinque pratiche di gestione ITIL, sia a livello strategico che operativo, massimizzando il valore di queste pratiche:
Per partecipare con profitto al corso ITIL 4 Specialist: Plan, Implement and Control i partecipanti devono
essere in possesso della certificazione ITIL 4 Foundation.
Il materiale didattico è in lingua Inglese
Il corso ITIL® 4 Specialist: Plan, Implement and Control include:
Key concepts
Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security.
Practice success factors
Introduce the practice success factors (PSF) and key metrics of the practices, essential for evaluating the effectiveness and maturity of Collaborate, Assure, and Improve practices in achieving organisational goals and delivering value to stakeholders.
Practice processes
Explore processes including key activities and learn how to integrate the practices into the organisation’s value stream to enhance collaboration, assurance, and improvement across service delivery processes.
Roles and competencies
Focus on the key roles of the Collaborate, Assure, and Improve practices and understand how to position the practices effectively within the organisation. Develop the necessary competencies for driving collaboration, ensuring assurance, and facilitating improvement initiatives.
Information and technology
Explore how Information and technology can support and enable the Collaborate, Assure, and Improve practices to deliver improvements, providing tools, technologies, and best practices for enhancing collaboration, assurance, and continual improvement efforts.
Partners and suppliers
Focus on the role of partners and suppliers in the Collaborate, Assure, and Improve practices, understanding how to collaborate effectively to leverage external expertise, resources, and capabilities to enhance service delivery and achieve organisational goals.
The ITIL capability model
Explore how the capability criteria support the practices’ capability development, ensuring alignment with industry best practices and organisational requirements for effective collaboration, assurance, and improvement practices.
Practice success
Focus on the recommendations for Collaborate, Assure, and Improve success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of a culture of collaboration, assurance, and continual improvement to drive organisational success.
Questo corso ITIL 4 Specialist: Collaborate, Assure and Improve è pensato per:
Al termine del corso ITIL 4 Specialist Collaborate, Assure and Improve gli allievi:
Per partecipare con profitto al corso ITIL 4 Specialist: Plan, Implement and Control i partecipanti devono
essere in possesso della certificazione ITIL 4 Foundation.
Il materiale didattico è in lingua Inglese
Il corso ITIL® 4 Specialist: Collaborate, Assure and Improve include:
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